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In some ways you could think of knowledge bases as the library and conversational AI as the librarian that helps find the right info.

Customer Support

Conversational AI, the Answer to Knowledge Base Shortcomings?

Justin DiPietro - June 7, 2021

chatbot

AI Bots

6 Tips for Designing Your First Chatbot

Caroline Rozado - September 25, 2020

human assisted ai

AI Bots

A Look At Conversational AI

nelsonvauxhall - January 2, 2018

justin dipietro

AI Bots

On the Podcast: A Conversation on AI

Julie Aronson - September 21, 2017

chat bot

AI Bots

Bots from Hype to Reality

Jeffrey Mack - August 30, 2017