Virtual Assistants: Efficiency & Customer Self-Service
Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take.
What If You Could Get Every Interaction “Right?”
Understand how you can match the right interaction, with the right customer, at the right time–every time they contact you.
Deriving Value from the Insurance Contact Center
By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs.
Glia Voices: Women in Technology
From music to medicine and machinists, the women who work at Glia have a variety of experiences. Hear from 3 Glia teammates about their tech journey.
The Cut Curb Effect: How Helping One Can Help Everyone
Addressing the needs of your under-represented banking users can give everyone a better experience. See how accessibility features benefit all.
Never Underestimate the Impact of Customer Service
Every customer service interaction moves customers closer or farther away from their financial institution and can make or break their relationship.
The Comfort of Being There: Why Secure Messaging Is Still Powerful
How can a financial institution provide peace-of-mind no matter when a user has a need? Improve service experiences with integrated secure messaging.
Glia Voices: 3 Qs with Jay Choi, Chief Product Officer
We sat down with our new Chief Product Officer, Jay Choi, to get his perspective on joining Glia and the opportunity ahead.
Why Creating an “Amazon-like Experience” May Not be Right for Insurance
The one-click purchase doesn’t make sense for complicated insurance products. Carriers must prioritize digital support to align to customer expectations.
Glia Voices: On LGBTQ+ Pride and an Inclusive Workplace
We're kicking off LGBTQ+ Pride month early with 5 Glia teammates who reflect on the importance of an open, inclusive workplace.