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Glia & Finn AI – The Ultimate in Digital Customer Service
Implementing the AI-driven chatbot helps to keep customer attention back onto the on-screen platforms where they want to be.
Conversational Banking Summit – New Research: What Gen Zs and Millennials Want from Their...
Millennials and Gen Zs are banking much differently than their parents’ generations, and soon their preferences will become industry standards.
How Can Digital Customer Service Improve Contact Center Efficiency?
As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times.
How to Drive Increased Digital Adoption With AI-Powered Chatbots
Keep it: friendly, direct, familiar, fast. Conversational AI chatbots utilize 4 distinct techniques to create strong digital retention.
Chatbot for Q2 is a Banking Digital Concierge
Our banking chatbot for Q2 is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement.
Finn AI’s Conversational AI Chatbot Capability is Now Available on the Q2 Digital Banking...
Q2 Digital Banking customers can now offer intelligent automated assistance in their mobile and online banking channels.
Serving the Customer of the Future: Online Journeys
What typically happens when a new prospective customer lands on your website? Attracting visitors on your web properties is only half the...
The Future of AI Management
At this point everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses and industries. By utilizing...
Customer Support is Better with Artificial Intelligence
Research suggests that across the board customers prefer to self serve for routine tasks & queries. Here's why offering a combination of options works best.
Beyond NLP Intents and Responses
Build or buy? A simplistic intent to response mapping method may not work well long term since the chatbot struggle to differentiate between queries.