At this point, everyone has heard of Artificial Intelligence and it continues to grow in popularity across businesses and industries. By utilizing AI, companies are able to significantly enhance their online service offerings as well as improve customer and agent experiences.
Companies looking to improve their customer experience tend to use chatbots in one of two ways: first, are Virtual Assistants which offer automated, intelligent self-service to customers. Second, are Agent Assistants which act as coaches towards representatives and monitor customer replies to ensure consistency, accuracy and compliance.
This video walks you through the process of enabling AI bots within Glia‘s Digital Customer Service platform to improve experience and efficiency. Glia allows clients to plug in AI engines from any provider or their own solution. This approach helps clients choose the best possible solution for them that evolves to fit their growing needs.