Glia Blog | Digital Customer Service Explained

As business moves online, engagement between companies and their customers online becomes a major component of the customer experience. While data about customers is...

To use a bot in your business or not, that is the question. Recently, businesses have been working on improving their artificial intelligence engines,...

A Path Towards Delivering An Optimal Customer Experience It’s no secret that customer expectations are at an all-time high and, for many companies, meeting their...

CoBrowsing (or Collaborative Browsing) is a relatively new technology propelled by pioneers in the SaaS space. However, customer experience professionals seem to think that...

For businesses that refuse to focus on customer experience as a differentiator, customer loyalty is at an all-time low. Any enterprise that does not...

“The days of begging for a job are gone. It’s a candidate’s market. We send them ‘thank you’ notes after interviews now.” This quote...

According to a study by Walker, by the year 2020, price and products will no longer be the key brand differentiator — customer experience...

Recently, call centers across the globe have been re-imagining their operational focus to become “contact centers”. This is likely due to the fact that...

It’s indisputable: customer satisfaction (or CSAT) is directly affected by whether customer expectations were met. By meeting or exceeding customer expectations, companies are building...

Not meeting or exceeding customer expectations can lead to a  lower customer satisfaction score. Unhappy customers are unlikely to stick around.