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3 Reasons Why Phone Calls Are Still Essential for Digital Customer Service

February 3, 2023

Haunted Over the Holidays?

October 28, 2022

What If You Had a “Do-Over?”

May 6, 2022

Putting the Us in Customer

February 4, 2022

“Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021

January 14, 2022

Confidence in the Cloud: Consistently Connect with Customers

January 7, 2022

The Race To Keep Up With Customer Expectations

December 3, 2021

Digital Transformation is All About Experience

October 22, 2021
Customer Service Continuity

Service Continuity in a Disrupted World

Customer Support March 17, 2020
customer satisfaction

First Contact Resolution Makes A Difference

Customer Support August 6, 2019
Change in the Contact Center

The Times They Are a-Changing: Talent in the Contact Center ...

Customer Support July 29, 2019
Contact Center Blueprint

Glia Featured in Forrester Report

Customer Support January 29, 2019
Woman listening to podcast

Six Podcasts Every CTO Should Know

Customer Support January 24, 2019
Shannon Spotswood CX Show

On the Podcast: Going Digital First at RFG with Shannon Spotswood

Customer Support January 18, 2019
Robot saying hello

The Case For Customer Service Chatbots- As Part Of Your CX...

Customer Support January 7, 2019
Customer Service Rep Networked

Meet The Customer Service Rep Of The Year—in 2028

Customer Support December 17, 2018
customer experience

4 Customer Service Stories That Inspire

Customer Support November 6, 2018
point of friction

Poor Customer Service? This is (Probably) Why

Customer Support October 31, 2018
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