Jeffrey Mack, Author at Glia Blog | Digital Customer Service Explained

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chat bots

AI Bots

Leveraging AI to Empower Your Customer Support Representatives

Jeffrey Mack - January 23, 2018

omnibrowse

Customer Experience

The Easiest Way To See CoBrowsing In Action

Jeffrey Mack - January 10, 2018

micro branch

Customer Experience

Are Micro-Branches the Next Big Thing?

Jeffrey Mack - December 21, 2017

agents

Customer Experience

On-Screen Vs. Off-Screen Calling

Jeffrey Mack - December 19, 2017

system of engagement

Customer Engagement

Building a System of Engagement

Jeffrey Mack - December 14, 2017

omnichannel

Customer Engagement

Omnichannel Customer Engagement

Jeffrey Mack - December 8, 2017

communication channels

Customer Experience

The Ultimate Support Agent Workstation

Jeffrey Mack - November 2, 2017

touchpoints

Customer Experience

Live Web Observation and CX

Jeffrey Mack - October 31, 2017

finvoate

Customer Experience

FinovateFall 2017 Recap

Jeffrey Mack - September 15, 2017

assisted funnel

Customer Engagement

The Assisted Funnel: The Missing Piece from Your Customers’ Journey

Jeffrey Mack - September 8, 2017

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