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Haunted Over the Holidays?
As the gauntlet of the holiday season is upon us, is your financial services contact center ready? You don’t have to be haunted by the holidays.
Improve Employee and Account Holder Satisfaction with Digital Customer Service
Banks and credit unions that focus on delivering a positive employee experience will also realize increased account holder satisfaction.
5 Reasons Your Chatbot Failed Your User
There’s a number of ways a chatbot can sour the user experience: here’s five common failings seen frequently in poorly designed bots.
Strengthen Customer Relationships With Digital Customer Service
Ramping up Digital Customer Service doesn't mean losing the human element. With the continuous engagement of DCS, you can strengthen customer relationships.
Accelerating Conversational AI for Digital Customer Service
The Finn AI acquisition combines chatbot verticalization with Glia’s ability to scale, accelerating conversational AI for digital banking and beyond.
How to Improve Collections Through Seamless Interactions
Helping a consumer find a solution in a pleasant and effortless manner could actually turn a dreaded collections call into a positive experience.
Conversational Banking Summit – How Conversational AI Is Changing Digital Banking
How Glia, Q2, & Finn AI (now part of Glia) come together to help FIs deliver an elevated, self-contained, and complete service experience.
Glia & Finn AI – The Ultimate in Digital Customer Service
Implementing the AI-driven chatbot helps to keep customer attention back onto the on-screen platforms where they want to be.
Conversational Banking Summit – New Research: What Gen Zs and Millennials Want from Their...
Millennials and Gen Zs are banking much differently than their parents’ generations, and soon their preferences will become industry standards.
How Can Digital Customer Service Improve Contact Center Efficiency?
As you move to Digital Customer Service, here are 4 strategies that you should consider to streamline your operations and reduce call handle times.