Home Search
finn ai - search results
If you're not happy with the results, please do another search
Virtual Assistants Help Banks and Credit Unions When Their Customers Need Them Most
Are your customers or members able to get help when they need it, no matter when that may be? We look at recent holiday banking trends.
Conversational Banking Summit – How Virtual Assistants Will Evolve in Credit Unions and Community...
Thoughts and key take-aways from the Conversational Banking Summit session discussing how conversational AI is evolving in banks and credit unions.
Conversational Banking Summit – New Research: What Gen Zs and Millennials Want from Their...
Millennials and Gen Zs are banking much differently than their parents’ generations, and soon their preferences will become industry standards.
Real-Life Examples of How a Joint-Model Driven Chatbot Answers Real User Questions
How a data-centric approach with new developments in Natural Language Understanding efforts and a Multi-Task Learning Approach creates our Joint Model.
Chatbot for Q2 is a Banking Digital Concierge
Our banking chatbot for Q2 is an AI-driven conversational assistant – built specifically for banks and credit unions – that enhances the customer experience by using easy to understand language to improve digital engagement.
Customer Support is Better with Artificial Intelligence
Research suggests that across the board customers prefer to self serve for routine tasks & queries. Here's why offering a combination of options works best.
Beyond NLP Intents and Responses
Build or buy? A simplistic intent to response mapping method may not work well long term since the chatbot struggle to differentiate between queries.
6 Trust-Eroding Behaviors to Avoid With Your Banking Chatbot
If customers don’t trust a bank’s chatbot, they won’t unlock value from it—and the chatbot is just another unused feature within their banking app.
4 Tips For Promoting Your Banking Bot
Building and training your first virtual banking assistant is a great achievement, but it doesn’t guarantee success. See 4 ways to drive AI-chatbot adoption.
Does Your Banking Chatbot Make You Happy?
How we use sentiment analysis of banking interactions to determine the outcome of interactions with Glia Virtual Assistants.