2017 Customer Experience Predictions
As Fintech and Insurtech companies disrupt traditional financial services providers with a laser focus on their consumers and a rising millennial consumer base demanding...
How Do You Define CX?
Customer experience. You’ve probably heard the term, but what does it really mean? In Movers & Shakers, our podcast on customer experience, we always...
The Future of Customer Experience
With the speed at which technology is moving, companies are finding themselves armed with more data and possible touch points than ever before. It...
Podcast: Getting to Why and the Importance of Customer Advocacy at...
Agencies find themselves in an interesting spot with regards to customer experience. On the one hand, they are responsible for delivering a great experience...
Introducing Glia’s SDK
Our engineers have been very busy over the past few months. We’ve leveraged CoreOS to provide increased security and introduced features that help companies...
Spotlight on CoBrowsing
In the last few years, companies have interacted with their customers in increasingly innovative ways. High-context engagement, for one, has exploded in popularity. According...
Podcast: Reinventing Customer Service at BaubleBar
Customer service doesn't need to be a dirty word. In our most recent episode of Movers & Shakers, we chat with Nina Alexander-Hurst, the...
The Customer Experience Layer Cake
A slice of NPS, Customer Effort, Journeys and Contact Channels
Customer Experience can be a voyage through a fog for many companies today.
It's unclear...
Podcast: IBM’s Karl Haller on the Importance of Leveraging Data
In this episode of Movers & Shakers, our CEO, Dan Michaeli, speaks to Karl Haller, a leader at IBM’s Retail & Consumer Products Center of...
Introducing Movers & Shakers: A Podcast on Customer Experience
As a growing number of businesses begin competing more on Customer Experience and less on price, we expect to see a shift in the...