Glia Blog | Digital Customer Service Explained

What’s the best customer service story you know? Every company seems to have that one story where their customer service department went above and...

When it comes to the insurance industry, the most important values that should be nurtured between the agency and customer are trust and loyalty....

User experience (UX) and customer experience (CX) have overlapping traits but completely different end goals. With that in mind, it’s no wonder people often...

As Fintech and Insurtech companies disrupt traditional financial services providers with a laser focus on their consumers and a rising millennial consumer base demanding...

Customer experience. You’ve probably heard the term, but what does it really mean? In Movers & Shakers, our podcast on customer experience, we always...

With the speed at which technology is moving, companies are finding themselves armed with more data and possible touch points than ever before. It...

Agencies find themselves in an interesting spot with regards to customer experience. On the one hand, they are responsible for delivering a great experience...

Our engineers have been very busy over the past few months. We’ve leveraged CoreOS to provide increased security and introduced features that help companies...

In the last few years, companies have interacted with their customers in increasingly innovative ways. High-context engagement, for one, has exploded in popularity. According...

  Customer service doesn't need to be a dirty word. In our most recent episode of Movers & Shakers, we chat with Nina Alexander-Hurst, the...