On the Podcast: Customer Journey Mapping with Jim Tincher
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Tincher, Founder and ‘Journey Mapper in Chief’...
Does Decreasing Average Handle Time Improve Customer Experience?
How much value should a company place on Average Handle Time (AHT)? It’s a tricky, loaded question. Betteridge’s “Law of Headlines” states that “Any...
On the Podcast: Putting the Customer First at Boll and Branch
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Scott Tannen- Co-Founder and CEO of Boll and...
Customer Service Is Everywhere
For many companies, one common assumption is that the burden of the customer experience falls solely on the customer service representative. While they are...
Does Great CX Result In Free Advertising?
One of the most iconic stories of customer experience marketing comes in the form of a tale about a stuffed animal named Joshie the...
What Is Customer-Centricity?
With companies striving to stay one step ahead of their competition, the customer has become more valuable than ever before. Companies are moving towards...
On the Podcast: Gaining Insight from Customer Journey Mapping with Kerri...
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Kerri Nelson, co-founder and CEO of CustomersFirst Now,...
Is Customer Experience The Driving Force For Your Company’s Success?
If you were to ask yourself “What’s the key to winning over a customer”, what would you say? In year’s past, answers like “price”,...
Can Your Business Compete on Customer Experience?
Steve Cannon, the CEO and president of Mercedes-Benz USA, has said that “Customer Experience is the new marketing.” Companies and customers alike have embraced...
The Power of Visual Engagement
Those in the world of Neuro Linguistic Programming (or NLP), have discovered that most people prefer a primary channel of communication. Some people are...