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Why Bots Alone Are Not a Smart Way to Lower Customer Service Costs

August 27, 2018

Bots from Hype to Reality

August 30, 2017

Leveraging AI to Empower Your Customer Support Representatives

January 23, 2018

Podcast: Balancing Bots & Humans at Bank of America

March 17, 2017

Value of AI in Customer Service

April 18, 2018

When Should Humans Be Used Over Bots In Customer Service?

December 12, 2017

What Google and Chatbots Have in Common

March 12, 2018

The Case For Customer Service Chatbots- As Part Of Your CX Strategy

January 7, 2019

Conversational AI- Short Tail Vs. Long Tail

Bots November 9, 2017

Leveraging AI to Empower Your Customer Support Representatives

Bots January 23, 2018

Meet Our Bot, Overseer

Bots November 4, 2016

When Should Humans Be Used Over Bots In Customer Service?

Bots December 12, 2017

On the Podcast: A Conversation on AI

Bots September 21, 2017

Keeping Customer Experience Human

Bots June 14, 2018

How Human Assisted AI Will Improve Your Customer Service

Bots August 3, 2018

Why AI Assisted Chat is the Future

Bots October 10, 2017

Bots Make Great Receptionists

Bots November 15, 2016

The Balance Between Comms Tools and Human Interaction

Bots November 1, 2016

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