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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Contact Centers as Value Centers
Contact Center

Contact Centers as Value Centers

Rick Delisi -
The Importance of Customer Centricity and How to Achieve It by Answering One Question
Contact Center

The Importance of Customer Centricity 

Rick Delisi -
The Rise and Efficiency of a Unified Interaction Team
Contact Center

The Rise and Efficiency of a Unified Interaction Team 

Rick Delisi -
Improve Your Bottom Line with Unified Interaction Management
Contact Center

Improve Your Bottom Line with Unified Interaction Management 

Rick Delisi -
A Contact Center “Channel Strategy” Was Your Only Option. Until Now.
Contact Center

A Contact Center “Channel Strategy” Was Your Only Option. Until Now.

Rick Delisi -
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
Contact Center

On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)

Rick Delisi -
Is Your Organization Customer Centric?
Contact Center

Gauging Customer Centricity

Rick Delisi -
Contact Center

What If You Could Get Every Interaction “Right?”

Rick Delisi -
Interactions and Lessons From “The Last Ever DCS Summit”
Customer Engagement

Lessons From “The Last Ever DCS Summit”

Rick Delisi -
What’s More Important Than Customer Interactions? Nothing.
Customer Engagement

What’s More Important Than Customer Interactions? Nothing.

Rick Delisi -
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