Saturday, May 31, 2025
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Jill Majors

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As you chart your customer journey, is the road smooth or filled with gaps?
Customer Experience

Is Your Customer Journey Fragmented or Seamless?

Jill Majors -
Turn your SMS messages into conversations with customers.
Customer Engagement

SMS Customer Service Strategy – Serve Better with Conversational SMS

Jill Majors -
Property & Casualty Insurers differentiate themselves in the market place with digital customer service.
Contact Center

Guiding Insurance Customers to Success On Screen

Jill Majors -
Upgrade your digital experiences with OnScreen Collaboration and more.
Customer Engagement

Add Clarity to Your Customer Service Interactions

Jill Majors -
Banks and financial institutions can help consumers go green for Earth Day.
Digital Customer Service

Going Green for Earth Day and Beyond

Jill Majors -
Can secure chat be a better customer experience than secure inbox?
Customer Engagement

Secure Chat: A User-Friendly Alternative to Secure Mailbox?

Jill Majors -
Tips & tricks for operators to make the most of video chat.
Customer Experience

Making the Most of Video Chat

Jill Majors -
Make-the-Most-of-SMS-Texts-
Customer Engagement

Personalize the Conversation: Making the Most of SMS Marketing

Jill Majors -
Virtual Branches can help banks and credit unions deliver a superior customer experience.
Customer Engagement

Expand Member Reach with Virtual Branches

Jill Majors -
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