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Jill Majors

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Delivering Value and Efficiency Through Interactions
Innovation

Delivering Value and Efficiency Through Interactions

Jill Majors -
Customer Surveys: Necessary But Insufficient
Customer Engagement

Customer Surveys: Necessary But Insufficient

Jill Majors -
Haunted Over the Holidays: How Digital Customer Service Improves Your Seasons Greetings
Contact Center

Haunted Over the Holidays?

Jill Majors -
How Do You Ensure Your Engagement Platform is Secure?
Technology

How Do You Ensure Your Engagement Platform is Secure?

Jill Majors -
Maintaining Human Connections in a Digital-First World
Customer Engagement

Maintaining Human Connections in a Digital-First World

Jill Majors -
Digital Customer Service with SMS, Secure Messaging, and Voice Improve Collections
Customer Engagement

How to Improve Collections Through Seamless Interactions

Jill Majors -
Insurers Find Marketing Value in Digital Customer Service
Insurance

Insurers Find Marketing Value in Digital Customer Service

Jill Majors -
Putting the Us in Customer
Customer Experience

Putting the Us in Customer

Jill Majors -
“Digital Customer Service” Book Named to Forbes’ List of Top Business Books of 2021
Customer Experience

“Digital Customer Service” Named to Forbes’ List of Top Business Books...

Jill Majors -
2021: Prioritizing Customer and Rep Experience Revisiting our Most Popular Customer Service Articles
Customer Experience

2021: Prioritizing Customer and Rep Experience

Jill Majors -
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