The CX Fund
A few days ago, Geoff Teehan, Product Design Director at Facebook, posted an update on the UX Fund experiment he and his former company (Teehan+Lax)...
Bots Make Great Receptionists
Automation is the name of the game in 2016. Companies like Domino’s and Macy’s are increasing efficiency by using bots as a part of...
The Automotive Retail Revolution
This post is a special guest post written by Rich Shugg, Senior Director at AutoBytel.
Wikipedia defines revolution (from the Latin word revolutio which means “turn...
Meet Our Bot
In the past few years, bots have exploded in popularity far beyond Siri. Facebook Messenger now has 11,000 bots for users to speak with,...
The Balance Between Comms Tools and Human Interaction
According to a 2016 Accenture Global Consumer Pulse Survey measuring the experience of 24,489 customers in 33 countries across 11 industries, “52% of consumers...
How High-Touch Engagement Increases Conversion
As most of you know by now, Glia's vision is to meet or exceed the in-person customer experience online. When we refer to the...
Is Customer Experience the Key to Marketing?
Retail banking (or consumer banking) accounts are a large part of any bank’s portfolio. While corporate accounts come and go with the ebb and...
Putting a Face to a Name Online
One of the great benefits of doing business in person is the ability to have a face-to-face interaction. Being able to put a face...
Why CX is the Next Big Thing for Fintech
Over the past few years, fintech has disrupted traditional financial services by putting customers first. According to a PwC report, 53 percent of financial institutions...
The Apple Store’s Evolution of Customer Experience
Earlier this month, Apple opened a new branch of its retail stores in southern Manhattan. Apple World Trade Center welcomed huge crowds of zealous...