Glia Blog | Digital Customer Service Explained

 Welcome to CX Insider, Glia’s podcast on Customer Experience. While the name of our podcast has changed for 2018, the thought provoking conversations we'll...

The recent shutdown of Facebook’s M, a human-assisted AI chatbot, has caused some people to write-off conversational AI. While it’s true that this was...

There’s one simple truth for any company out there providing a product or service: negative feedback stings. The goal for any customer experience is...

There are numerous digital communication solutions available to both customers and companies. These solutions provide contact channels that can be accessed quickly, easily, and...

Companies are starting to realize that just focusing on good customer service is quickly becoming a thing of the past.  Companies that want to...

Of all the features of our omnichannel customer engagement solutions that we demonstrate, CoBrowsing most often elicits the biggest reaction. It’s awesome to see...

Technology has made customer support faster and easier. Rather than weaving through an IVR or holding on the phone to receive support, today, consumers...

Lately it seems like everyone is talking about AI (Artificial Intelligence) and its impact on customer interactions. In the world of digitally based enterprises,...

Offering a Better Banking Experience Through Micro-Branches With 81% of consumers managing their finances online, banks are increasingly having to rethink their brick and mortar...

The telephone’s place in today’s customer journey Like it or not, the traditional phone call is still the primary method for many customers to engage...