Glia Blog | Digital Customer Service Explained

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Kerri Nelson, co-founder and CEO of CustomersFirst Now,...

If you were to ask yourself “What’s the key to winning over a customer”, what would you say? In year’s past, answers like “price”,...

Steve Cannon, the CEO and president of Mercedes-Benz USA, has said that “Customer Experience is the new marketing.” Companies and customers alike have embraced...

Those in the world of Neuro Linguistic Programming (or NLP), have discovered that most people prefer a primary channel of communication. Some people are...

 Welcome to CX Insider, Glia’s podcast on Customer Experience. While the name of our podcast has changed for 2018, the thought provoking conversations we'll...

The recent shutdown of Facebook’s M, a human-assisted AI chatbot, has caused some people to write-off conversational AI. While it’s true that this was...

There’s one simple truth for any company out there providing a product or service: negative feedback stings. The goal for any customer experience is...

There are numerous digital communication solutions available to both customers and companies. These solutions provide contact channels that can be accessed quickly, easily, and...

Companies are starting to realize that just focusing on good customer service is quickly becoming a thing of the past.  Companies that want to...

Of all the features of our omnichannel customer engagement solutions that we demonstrate, CoBrowsing most often elicits the biggest reaction. It’s awesome to see...