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Contact Center Organization
Contact Center

Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity...

Steven Kaish -
Digital Routing
Contact Center

Digital Routing

Justin DiPietro -
Property & Casualty Insurers differentiate themselves in the market place with digital customer service.
Contact Center

Guiding Insurance Customers to Success On Screen

Jill Majors -
What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi -
Four Key Strategies for Call Deflection and Call Handling with Digital Customer Service
Contact Center

How Can Digital Customer Service Improve Contact Center Efficiency?

Jill Majors -
Confidence in the Cloud: Consistently Connect with Customers
Contact Center

Confidence in the Cloud: Consistently Connect with Customers

Carlos Paniagua -
What If You Had a “Do-Over? ”How Would Your Service Model Be Different?
Contact Center

What If You Had a “Do-Over?”

Rick Delisi -
Time for a Reset on Net Promoter Score (NPS)
Contact Center

Time for a Reset on Net Promoter Score (NPS)

Rick Delisi -
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