Lynn Palazzi, Author at Glia Blog | Digital Customer Service Explained

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Woman listening to podcast

Customer Engagement

Six Podcasts Every CTO Should Know

Lynn Palazzi - January 24, 2019

Man listening to podcast

Customer Experience

Six Podcasts Every Customer Experience Leader Should Listen To

Lynn Palazzi - January 15, 2019

Robot saying hello

AI Bots

The Case For Customer Service Chatbots- As Part Of Your CX...

Lynn Palazzi - January 7, 2019

Customer Service Rep Networked

Customer Engagement

Meet The Customer Service Rep Of The Year—in 2028

Lynn Palazzi - December 17, 2018

contact center

Innovation

Five Keys To Successful Digital Transformation

Lynn Palazzi - November 30, 2018

customer experience

Customer Experience

Five Ways To Become an Influencer Inside Your Company—And Why You...

Lynn Palazzi - November 20, 2018

customer experience

Customer Engagement

4 Customer Service Stories That Inspire

Lynn Palazzi - November 6, 2018

point of friction

Customer Engagement

Poor Customer Service? This is (Probably) Why

Lynn Palazzi - October 31, 2018

the art of customer service

Customer Experience

The Art of Customer Service

Lynn Palazzi - October 11, 2018