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Jill Majors

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2021: Prioritizing Customer and Rep Experience Revisiting our Most Popular Customer Service Articles
Customer Experience

2021: Prioritizing Customer and Rep Experience

Jill Majors -
Recapping the conversation on How to Reinvent Customer Service OnScreen
Customer Experience

How to Reinvent Customer Service–OnScreen

Jill Majors -
Are You Offering a Seamless Customer Experience?
Customer Experience

Chat is No Longer Enough to Deliver Customer Service

Jill Majors -
Enhance Customer Interactions in a Digital World
Customer Experience

Know Your Customer … Digitally

Jill Majors -
Finn AI is now a part of Glia.
AI Bots

Conversational Banking Summit – How Conversational AI Is Changing Digital Banking

Jill Majors -
Digital Transformation Begins with Customer Experience
Customer Engagement

Putting Customers at the Heart of the Process

Jill Majors -
Four Key Strategies for Call Deflection and Call Handling with Digital Customer Service
Contact Center

How Can Digital Customer Service Improve Contact Center Efficiency?

Jill Majors -
Game Changer: Providing Premium Agent Experiences
Customer Support

Game Changer: Providing Premium Agent Experiences

Jill Majors -
Deliver a better client experience online.
Customer Engagement

How to Deliver a Better Client Experience

Jill Majors -
Supercharge P&C Insurance Sales with the Digital Customer Experience
Customer Engagement

Increasing Sales Results for Property & Casualty Insurance

Jill Majors -
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