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Chris McManus

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OnScreen Digital Customer Service is Not Just for Digital Natives Anymore
Customer Experience

Digital Customer Service is Not Just for Digital Natives Anymore

Chris McManus -
Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.
C-Suite

“Phone” and “Voice” Aren’t The Same Thing

Chris McManus -
New book now available: Digital Customer Service: Transforming Customer Experience for an On-Screen World
C-Suite

Meeting Your Customers Where They Are

Chris McManus -
Now It's Our Turn: Signed Digital Customer Service Book
C-Suite

Now It’s Our Turn

Chris McManus -
Replace Your Phone Number: Prioritize Digital Customer Service for a Better Experience
Customer Experience

Time to Replace Your Corporate Phone Number for a Digital-First Strategy

Chris McManus -
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