Glia Blog | Digital Customer Service Explained

The importance of the CX within a business has become a focal point when it comes to achieving organizational success. Building a strong, positive...

Creating the Unbroken Customer Journey As more companies begin focusing less on price and more on customer experience, our mission to create an unbroken, contextual,...

Lately, it is almost impossible to scroll through any news feed without coming across an article about Artificial Intelligence and its predicted impact on...

As companies focus on moving more of their business online, it is becoming increasingly important to pay closer attention to the customer journey and...

There is certainly no shortage of hype around the topic of artificial intelligence (AI). Every day we find grand proclamations about the arrival of...

Contact centers are constantly evolving due to the explosion of burgeoning technologies. With this being said, how do managers implement contact center best practices...

The modern association with online customer service often revolves around an experience with live chat. While it’s certainly not the only channel that customers...

On the latest episode of Movers & Shakers, Rob Bailey, COO of Kustomer, discusses customer experience (CX) and everything that goes into making the...

The concept of the online, in-person customer experience is still relatively new, yet the possibilities are continuing to unfold as we now have the...

The Role of a Digital Salesperson Take your average, traditional salesperson. Most people instinctively know a salesperson as someone who is relentless in getting you...