Podcast: Getting to Why and the Importance of Customer Advocacy at...
Agencies find themselves in an interesting spot with regards to customer experience. On the one hand, they are responsible for delivering a great experience...
Introducing Glia’s SDK
Our engineers have been very busy over the past few months. We’ve leveraged CoreOS to provide increased security and introduced features that help companies...
Spotlight on CoBrowsing
In the last few years, companies have interacted with their customers in increasingly innovative ways. High-context engagement, for one, has exploded in popularity. According...
Podcast: Reinventing Customer Service at BaubleBar
Customer service doesn't need to be a dirty word. In our most recent episode of Movers & Shakers, we chat with Nina Alexander-Hurst, the...
The Customer Experience Layer Cake
A slice of NPS, Customer Effort, Journeys and Contact Channels
Customer Experience can be a voyage through a fog for many companies today.
It's unclear...
Podcast: IBM’s Karl Haller on the Importance of Leveraging Data
In this episode of Movers & Shakers, our CEO, Dan Michaeli, speaks to Karl Haller, a leader at IBM’s Retail & Consumer Products Center of...
Introducing Movers & Shakers: A Podcast on Customer Experience
As a growing number of businesses begin competing more on Customer Experience and less on price, we expect to see a shift in the...
Should Marketing Own the Customer Experience?
Over the last decade, the role of Chief Marketing Officer has rapidly evolved. New technologies allow for better personalization, which 86 percent of consumers...
Why Video Chat is the Next Big Thing for Business
Remember the movie Back to the Future II? Filmmakers created a landscape of what they thought the world would look like 30 years into...
Glia + CoreOS
Security is one of the pillars of the Glia platform. As such, we are constantly looking for ways to improve the integrity of our...