Glia Blog | Digital Customer Service Explained

Recent advances in Artificial Intelligence (AI) have been changing and shaping businesses, most notably in their ability to bring customer experience (CX) to the...

Most companies are aware that CoBrowsing can decrease costs and increase customer satisfaction. However, after speaking with a top insurance company, I recently discovered...

With all of the speech recognition, machine learning, and bot-based customer experience solutions available to companies today, there are still a few industries that...

It’s no secret that today’s consumer is finicky- they have high expectations and low patience for anything that isn’t top of the line. This...

It’s no secret that due to the increasing number of screens in the average American’s  life, visual engagement is becoming paramount in sales and...

On the latest episode of Movers & Shakers, our Co-Founder & COO, Justin DiPietro, sits down to discuss the hype around conversational artificial intelligence...

The importance of the CX within a business has become a focal point when it comes to achieving organizational success. Building a strong, positive...

Creating the Unbroken Customer Journey As more companies begin focusing less on price and more on customer experience, our mission to create an unbroken, contextual,...

Lately, it is almost impossible to scroll through any news feed without coming across an article about Artificial Intelligence and its predicted impact on...

As companies focus on moving more of their business online, it is becoming increasingly important to pay closer attention to the customer journey and...