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contact center technology
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center chat software
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
How to Manage a Virtual Bot Agent
Contact Center

How to Manage a Virtual Agent – Fate of the Bots...

Steven Kaish -
Glia + Infosys
Contact Center

Glia and Infosys Partner to Enhance Digital Customer Service for Businesses...

Kevin Simms -
Contact Center Organization
Contact Center

Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity...

Steven Kaish -
Digital Routing
Contact Center

Digital Routing

Justin DiPietro -
Property & Casualty Insurers differentiate themselves in the market place with digital customer service.
Contact Center

Guiding Insurance Customers to Success On Screen

Jill Majors -
What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi -
Change in the Contact Center
Customer Support

The Times They Are a-Changing: Talent in the Contact Center ...

Steven Kaish -
Confidence in the Cloud: Consistently Connect with Customers
Contact Center

Confidence in the Cloud: Consistently Connect with Customers

Carlos Paniagua -
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