Tuesday, January 21, 2025
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Ryan Baillargeon

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An insurance contact center representative stands on the left of the image offering assistance with an auto insurance claim form while an insurance customer sits with her laptop open on the right of the image.
Contact Center

Deriving Value from the Insurance Contact Center

Ryan Baillargeon -
Why Creating an "Amazon-like Experience” May Not be Right for Insurance
Customer Experience

Why Creating an “Amazon-like Experience” May Not be Right for Insurance

Ryan Baillargeon -
Expedition CU Exemplifies the Power of Consolidating Phone & Digital on One Platform
Customer Experience

Expedition CU Exemplifies the Power of Consolidating Phone & Digital on...

Ryan Baillargeon -
Every Insurance Interaction is Critical: How to Improve Policyholder Retention
Insurance

Every Insurance Interaction is Critical: How to Improve Policyholder Retention

Ryan Baillargeon -
Give Your Insurance Agents the Gift of Premium Support
Insurance

Give Your Insurance Agents the Gift of Premium Support

Ryan Baillargeon -
The Human Touch in Insurance Isn’t Going Away — It’s Moving Digital
Insurance

The Human Touch in Insurance Isn’t Going Away — It’s Moving...

Ryan Baillargeon -
Expediting Digital Transformation in Insurance
Insurance

Expediting Digital Transformation in Insurance

Ryan Baillargeon -
Are You Providing the Experience Your Insurance Customers Are Expecting?
Insurance

Are You Providing the Experience Your Insurance Customers Are Expecting?

Ryan Baillargeon -
How AI-Powered Virtual Assistants Can Improve Employee Retention
Customer Experience

How AI-Powered Virtual Assistants Can Improve Employee Retention

Ryan Baillargeon -
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