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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
Contact Center

On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)

Rick Delisi -
Is Your Organization Customer Centric?
Contact Center

Gauging Customer Centricity

Rick Delisi -
Contact Center

What If You Could Get Every Interaction “Right?”

Rick Delisi -
Interactions and Lessons From “The Last Ever DCS Summit”
Customer Engagement

Lessons From “The Last Ever DCS Summit”

Rick Delisi -
What’s More Important Than Customer Interactions? Nothing.
Customer Engagement

What’s More Important Than Customer Interactions? Nothing.

Rick Delisi -
Contact Centers Need to Consider Consolidated Digital Solutions
Contact Center

Contact Centers Need to Consider Consolidated Digital Solutions

Rick Delisi -
When The Wrong Idea SOUNDS Like a Great Idea
Contact Center

When The Wrong Idea SOUNDS Like a Great Idea

Rick Delisi -
What Omnichannel Was Meant to be
Contact Center

What Omnichannel Was MEANT To Be

Rick Delisi -
The Dangers of the Digital Disconnect
Customer Experience

The Dangers of the Digital Disconnect

Rick Delisi -
Time for a Reset on Net Promoter Score (NPS)
Contact Center

Time for a Reset on Net Promoter Score (NPS)

Rick Delisi -
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