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Friday, May 9, 2025
Glia Blog | Digital Customer Service Explained
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Home Authors Posts by Rick Delisi

Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
The Rise and Efficiency of a Unified Interaction Team
Contact Center

The Rise and Efficiency of a Unified Interaction Team 

Rick Delisi - March 1, 2024
Improve Your Bottom Line with Unified Interaction Management
Contact Center

Improve Your Bottom Line with Unified Interaction Management 

Rick Delisi - February 16, 2024
A Contact Center “Channel Strategy” Was Your Only Option. Until Now.
Contact Center

A Contact Center “Channel Strategy” Was Your Only Option. Until Now.

Rick Delisi - February 3, 2024
On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)
Contact Center

On the Horizon: Beyond CCaaS to Unified Interaction Management (UIM)

Rick Delisi - January 26, 2024
Is Your Organization Customer Centric?
Contact Center

Gauging Customer Centricity

Rick Delisi - September 29, 2023
Contact Center

What If You Could Get Every Interaction “Right?”

Rick Delisi - July 28, 2023
Interactions and Lessons From “The Last Ever DCS Summit”
Customer Engagement

Lessons From “The Last Ever DCS Summit”

Rick Delisi - May 5, 2023
What’s More Important Than Customer Interactions? Nothing.
Customer Engagement

What’s More Important Than Customer Interactions? Nothing.

Rick Delisi - April 21, 2023
Contact Centers Need to Consider Consolidated Digital Solutions
Contact Center

Contact Centers Need to Consider Consolidated Digital Solutions

Rick Delisi - February 17, 2023
When The Wrong Idea SOUNDS Like a Great Idea
Contact Center

When The Wrong Idea SOUNDS Like a Great Idea

Rick Delisi - December 9, 2022
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