Friday, May 30, 2025
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Justin DiPietro

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In some ways you could think of knowledge bases as the library and conversational AI as the librarian that helps find the right info.
Customer Support

Conversational AI, the Answer to Knowledge Base Shortcomings?

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Digital Routing
Contact Center

Digital Routing

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chat bot
AI Bots

Why Bots Alone Are Not a Smart Way to Lower Customer...

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search engine
AI Bots

What Google and Chatbots Have in Common

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analytics
AI Bots

Conversational AI- Short Tail Vs. Long Tail

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rules
Customer Engagement

Removing Regulation Hurdles with CoBrowsing

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death of phone
Innovation

Why the Phone’s Days are Numbered

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Human in Bot
Customer Experience

There’s a Human in that Bot!

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webRTC vs Flash
Technology

WebRTC vs. Flash – Not Much of a Competition

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