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Friday, May 9, 2025
Glia Blog | Digital Customer Service Explained
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Home Authors Posts by Justin DiPietro

Justin DiPietro

9 POSTS 0 COMMENTS
In some ways you could think of knowledge bases as the library and conversational AI as the librarian that helps find the right info.
Customer Support

Conversational AI, the Answer to Knowledge Base Shortcomings?

Justin DiPietro - June 7, 2021
Digital Routing
Contact Center

Digital Routing

Justin DiPietro - February 26, 2021
chat bot
AI Bots

Why Bots Alone Are Not a Smart Way to Lower Customer...

Justin DiPietro - August 27, 2018
search engine
AI Bots

What Google and Chatbots Have in Common

Justin DiPietro - March 12, 2018
analytics
AI Bots

Conversational AI- Short Tail Vs. Long Tail

Justin DiPietro - November 9, 2017
rules
Customer Engagement

Removing Regulation Hurdles with CoBrowsing

Justin DiPietro - October 5, 2017
death of phone
Innovation

Why the Phone’s Days are Numbered

Justin DiPietro - June 19, 2017
Human in Bot
Customer Experience

There’s a Human in that Bot!

Justin DiPietro - August 8, 2016
webRTC vs Flash
Technology

WebRTC vs. Flash – Not Much of a Competition

Justin DiPietro - May 19, 2015
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