Glia Blog | Digital Customer Service Explained

In 2025 it’s time for another question: “What can AI do for you?” But in this case, we don’t mean your organization, we mean you personally. You.

The bots aren’t coming to replace us, they’re here to replace the parts of our jobs that take us away from being more creative, strategic and successful. 

If you’re still on a per-seat contract, it’s time to find a new CCaaS vendor

CCaaS used to be the platform for customer interactions. But now there’s a new standard–Unified Interaction Management (UIM).

Cost-efficiency shouldn’t come at the cost of the customer experience. Find out how you can boost both by matching the right customer need to the right channel.

You’re offering more channels, but policyholders and agents are still frustrated. Find out how to create a channel strategy that increases clarity, not complexity.

Is your contact center drowning in phone calls? Here’s how doubling down on digital helps you overcome the overload.

Want to make sure your contact center is prioritizing reliability? Here are 5 areas of focus, and what you should be asking of any potential solutions.

A 5-year plan for businesses is a key part of preparing for future succeess: Here's 5 paths that you can take to get started on your own.

Feeling overwhelmed by the possibilities of banking AI? Here’s 3 places you can look into implementing AI in your organization first.