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Active Listening and Customer Service
C-Suite

Active Listening Applied to Customer Service

Dan Michaeli -
customer satisfaction
Customer Engagement

First Contact Resolution Makes A Difference

Julie Aronson -
Change in the Contact Center
Customer Support

The Times They Are a-Changing: Talent in the Contact Center ...

Steven Kaish -
Finn AI is now a part of Glia.
AI Bots

The Economics of Trust: How Banks Can Use AI to Build...

Van Thompson -
5 mistakes
Customer Engagement

5 Mistakes to Avoid on a Customer Service Call

Caroline Banton -
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