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The Case for AI in Banking?
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant chatbot.
Does Your Banking Chatbot Make You Happy?
How we use sentiment analysis of banking interactions to determine the outcome of interactions with Glia Virtual Assistants.
G2 Summer Report: Glia’s Customer Praise Brings the Heat
Real users, real results: here’s what they say about Glia.
How to Perfect the Balance of AI and Human Interactions in Your Banking Contact...
The future of the banking contact center isn't about choosing between AI and humans—it's about mastering their collaboration.
Is Your Insurance Company Ready for an AI-Powered Contact Center?
For years, AI tools were largely confined to basic chatbots for customer questions. But the landscape has dramatically shifted.
Harvard Federal Credit Union Streamlines Member Experience with Unified Interaction Platform
Brings phone, digital interactions, and automation together for seamless member service
Community Bank Melds AI Self-Service with Human Touch
Glia Virtual Assistant & Digital Customer Service deliver significant service efficiencies
Financial Institutions Outperform M&A Integration Expectations
How they created efficiency, managed through the transition, AND improved the customer experience in the process
Bank of Guam Lays Foundation for its Future with Digital Transformation
Single interaction platform streamlines service options, enables seamless experience
Leading P&C Insurer Delivers Seamless Digital Experience Across 7 Business Units with Glia
Fortune 100 Insurer has rolled out Glia’s Digital Customer Service (DCS) platform across sales, service, claims, billing and its agent portal to provide...