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The Case for AI in Banking?
A top-three US credit card issuer achieved success in increasing new card applications by 25% using an AI-based virtual assistant chatbot.
Does Your Banking Chatbot Make You Happy?
How we use sentiment analysis of banking interactions to determine the outcome of interactions with Glia Virtual Assistants.
Insights from The Financial Brand Forum 2025: What We Heard and How We Can...
If you missed this year's event or want to refresh your memory, here's what we heard and how Glia can help
AI Chatbots in Banking: 5 Essential Standards
Why 'Almost Right' Isn't Good Enough
G2 Spring Report: Users Rank Glia for Ease of Use, Ease of Partnership, Leading...
86% of Buyers Trust Peer Reviews: Here's What They Say About Glia
AI-Powered CCaaS: Why It Just Makes Sense to Embed AI in Your Contact Center...
The bots aren’t coming to replace us, they’re here to replace the parts of our jobs that take us away from being more creative, strategic and successful.
Cloud-Based Contact Center Software: 3 Ways UIM Is Disrupting CCaaS
CCaaS used to be the platform for customer interactions. But now there’s a new standard–Unified Interaction Management (UIM).
Stop Choosing Between Cost-Efficiency and the Customer Experience
Cost-efficiency shouldn’t come at the cost of the customer experience. Find out how you can boost both by matching the right customer need to the right channel.
Human or Bot? How to Effectively Use AI In Insurance Customer Service
You’re offering more channels, but policyholders and agents are still frustrated. Find out how to create a channel strategy that increases clarity, not complexity.
Overloaded Phone Lines? Double Down on Digital and Voice Integration
Is your contact center drowning in phone calls? Here’s how doubling down on digital helps you overcome the overload.