Glia Blog | Digital Customer Service Explained

Many FIs assume that their technologies contain the highest level of security to fight fraud. Check out the 4 key elements of a secure interaction platform

Delve into 7 critical areas where your customer interaction strategy may be delivering substantial returns that don't always get the credit they deserve.

Companies can secure more customers by pairing their online self-service sales experience with proactive on-screen support, ultimately reducing form abandonments.

Just 8 months after launching our CUSO, Glia has been named a "CUSO of the Year" by Finopotamus, a leading credit union news source.

Don’t just take our word for it: Hear from 3 of our clients on the tangible benefits they’ve received that make Glia a game-changer.

Hear from our Senior Conversational Product Designer on her unique role and the exciting future of new features and functionalities at Glia.

How financial institutions can successfully address 5 AI chatbot concerns raised by the Consumer Financial Protection Bureau (CFPB).

Virtual assistants provide customer self-service and easily handle routine inquiries for cost-effective automation. Here are 3 possible approaches to take.

Understand how you can match the right interaction, with the right customer, at the right time–every time they contact you.

By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs.