Glia Blog | Digital Customer Service Explained

Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences.

Two-thirds of SMBs are looking for new financial institutions. We give you three approaches to attract these business customers.

Change management in your contact center is a lot like keeping a New Year’s resolution: Here’s a few handy tips for both.

See 3 top trends for financial institutions in 2024 including delivering value with technology, generative AI, and the value of a unified interaction platform.

Insurance companies are effectively using SMS to send claim status updates, provide billing reminders and re-engage abandoned applications.

Financial institutions want to successfully drive adoption of instant payment technologies. Here are 3 ways to do that with the right interaction platform.

Rick DeLisi shares his thoughts on the state of the customer survey and how he sees the methods of collecting feedback changing in the future.

How can financial institutions use AI responsibly to improve call center efficiency, drive customer loyalty, and manage risk at the same time?

Here’s how the Glia Virtual Assistant has become one of the most trusted AI solutions in the financial services industry.

Generative AI is here to stay: We asked Jay Choi, Chief Product Officer, how Glia is looking to implement this new disruptive technology.