When you think of banking you probably picture getting in your car, driving down there and waiting in line for someone to assist you. Something about being face-to-face with someone who can help you, inspires feelings of trust and improves the overall customer or member experience. But what happens when you can’t get to a physical branch when you need help refinancing your mortgage or figuring out which 401K plan best suits you and your family’s needs? Enter Video Banking.
Next-Generation Video Banking applies a full suite of Digital Customer Service technologies to remote banking to deliver unparalleled experiences for customers and the agents and bankers serving them.
The purpose of video banking is simply to supply a customer with an in-person experience from the comfort of their own home. Video Banking, although considered “next generation technology” by some, provides customers with face-to-face communication with agents that are located in call centers, branches or, more recently, from home.
If you’re interested in learning more about Video Banking and Glia‘s full suite of Digital Customer Service technologies, feel free to download our whitepaper.
If you’re interested in getting started right away with a personalized demo, click here!
