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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Can You Wait Any Longer to Go All-In on Digital Transformation?
Innovation

Digital Customer Service: “Nice-To-Have?” Or “Need-To-Have?”

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Customer Engagement

Why Do Customers Love DCS So Much?

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The Reality of your Service Model That You Don’t Want Your CFO To Know About
C-Suite

The Reality You Don’t Want Your CFO To Know About

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Keep up with Customer Expectations: Neglecting Customer Service is Like Running with Lead Shoes
Customer Experience

The Race To Keep Up With Customer Expectations

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Deliver Customer-Centric Service with Digital Customer Service
Customer Engagement

See The World The Way Customers See It

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What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

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How does it FEEL to be on the front lines of customer service?
Customer Support

How Does it Feel to be on the Front Line of...

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Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.
Customer Experience

A Tale of Two CXs

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Is your service delivery keeping PACE with customer expectations? How can you meet digital-first customers in their digital journeys?
Digital Customer Service

Keeping PACE With Digital-First Customers

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Rick Delisi - Why I Joined Glia
Customer Experience

Why I Joined Glia

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