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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
What Omnichannel Was Meant to be
Contact Center

What Omnichannel Was MEANT To Be

Rick Delisi -
The Dangers of the Digital Disconnect
Customer Experience

The Dangers of the Digital Disconnect

Rick Delisi -
Time for a Reset on Net Promoter Score (NPS)
Contact Center

Time for a Reset on Net Promoter Score (NPS)

Rick Delisi -
Imagine a World of ZERO Customer Service Phone Calls It’s Possible, if you Give Customers a Far Better Alternative
Customer Experience

Imagine a World of ZERO Customer Service Phone Calls

Rick Delisi -
What If You Had a “Do-Over? ”How Would Your Service Model Be Different?
Contact Center

What If You Had a “Do-Over?”

Rick Delisi -
Customer Service: To Infinity and Beyond. Digitally Transform To Rediscover Your Love Of Serving Others
Digital Customer Service

Customer Service: To Infinity and Beyond

Rick Delisi -
Agents = Teachers: Digital Customer Service Empowers Front-Line Representatives
Outstanding Operator

Agents = Teachers

Rick Delisi -
Can You Wait Any Longer to Go All-In on Digital Transformation?
Innovation

Digital Customer Service: “Nice-To-Have?” Or “Need-To-Have?”

Rick Delisi -
Customer Engagement

Why Do Customers Love DCS So Much?

Rick Delisi -
The Reality of your Service Model That You Don’t Want Your CFO To Know About
C-Suite

The Reality You Don’t Want Your CFO To Know About

Rick Delisi -
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