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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Keep up with Customer Expectations: Neglecting Customer Service is Like Running with Lead Shoes
Customer Experience

The Race To Keep Up With Customer Expectations

Rick Delisi -
Deliver Customer-Centric Service with Digital Customer Service
Customer Engagement

See The World The Way Customers See It

Rick Delisi -
What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi -
How does it FEEL to be on the front lines of customer service?
Customer Support

How Does it Feel to be on the Front Line of...

Rick Delisi -
Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.
Customer Experience

A Tale of Two CXs

Rick Delisi -
Is your service delivery keeping PACE with customer expectations? How can you meet digital-first customers in their digital journeys?
Digital Customer Service

Keeping PACE With Digital-First Customers

Rick Delisi -
Rick Delisi - Why I Joined Glia
Customer Experience

Why I Joined Glia

Rick Delisi -
Agents shouldn't have to say "How May I Help You?"
Customer Experience

Get Your Agents To Stop Asking This One Question

Rick Delisi -
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