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Rick Delisi

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Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Conversational AI: What Would You Ask Your Interaction Data?
AI Bots

Conversational AI: What Would You Ask Your Interaction Data?

Rick Delisi -
Recap: 3 Things You Missed If You Didn’t Attend Glia Interact 2024
Customer Experience

3 Things You Missed If You Didn’t Attend Glia Interact 2024

Rick Delisi -
3 Things You Need To Know About Virtual Branches
Customer Experience

3 Things You Need To Know About Virtual Branches

Rick Delisi -
Glia Unified Interactions Calculator Index
Customer Engagement

It’s Now EFFORTLESS To Know Exactly Where You Rank

Rick Delisi -
Stop THINKING About Coming to Interact 2024
Innovation

Stop THINKING About Coming to Interact 2024

Rick Delisi -
Change Your Organization’s Trajectory and Success in 90 Minutes
Contact Center

Change Your Organization’s Trajectory and Success in 90 Minutes

Rick Delisi -
Contact Center

Inside The Unified Interactions Index

Rick Delisi -
Which is More Important: Customer Experience or Interactions?
Customer Experience

Which is More Important: Customer Experience or Interactions?

Rick Delisi -
Contact Centers as Value Centers
Contact Center

Contact Centers as Value Centers

Rick Delisi -
The Importance of Customer Centricity and How to Achieve It by Answering One Question
Contact Center

The Importance of Customer Centricity 

Rick Delisi -
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