Glia named a finalist in Credit Union Times’ Luminaries Awards for shepherding Responsible AI
Glia, the leader in customer interaction technology, has been named a finalist in Credit Union Times’ 2024 Luminaries Awards in the Innovation in AI category. Glia provides the only responsible AI platform purpose built for financial services, Glia Cortex, which incorporates powerful AI capabilities into both digital and voice interactions.
The Credit Union Times Luminaries Awards honor industry professionals, credit unions and world-class service organizations that are changing the cooperative financial services industry for the better. Glia stood out for its success in helping credit unions transform their contact center with AI that is safe, secure and quickly delivers tangible ROI. The platform is built with specific, comprehensive guardrails in place to ensure compliance, security and efficiency for credit unions and their members. With Glia Cortex, credit unions across the country are automating member interactions, increasing agent productivity and enabling deeper visibility for managers.
“AI presents a significant opportunity for credit unions to speed innovation and streamline operations, however most institutions struggle to determine where to start on their AI journey,” said Jake Tyler, AI Market Lead at Glia. “Glia helps credit unions take that critical first step with minimal risk, allowing them to take advantage of AI’s potential in a way that’s safe, proven and turnkey. With Glia Cortex, credit unions can easily and quickly leverage AI to immediately deliver real value, enhancing member experiences and building loyalty. We are proud to be recognized by Credit Union Times for our responsible approach to AI.”
Many credit unions are experiencing real results and business impact from Glia’s AI technology. Financial institutions have seen an 80% reduction in the Average Wait Time and Average Handle Time; 50%+ containment of member engagement on average, with some realizing 90%+; and a collective 22+ years of representative time saved. Plus, organizations gain 24/7/365 service capability for after-hours and holiday coverage.
“We are very fortunate to work and live inside an industry working so hard to come up with reliable and new advancements to benefit credit unions and their member-owners in such unique ways,” said CU Times Editor-in-Chief, Michael Ogden. “These finalists reflect such efforts.”
Winners from each category will be announced live at the 2024 CU Times Luminaries Awards gala on Nov. 7 at Disney’s Yacht Club Resort in Orlando, Fla. More information about the all-day event can be found here.
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
