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Cloud-Based Contact Center Software: 3 Ways UIM Is Disrupting CCaaS
CCaaS used to be the platform for customer interactions. But now there’s a new standard–Unified Interaction Management (UIM).
Stop Choosing Between Cost-Efficiency and the Customer Experience
Cost-efficiency shouldn’t come at the cost of the customer experience. Find out how you can boost both by matching the right customer need to the right channel.
Human or Bot? How to Effectively Use AI In Insurance Customer Service
You’re offering more channels, but policyholders and agents are still frustrated. Find out how to create a channel strategy that increases clarity, not complexity.
Overloaded Phone Lines? Double Down on Digital and Voice Integration
Is your contact center drowning in phone calls? Here’s how doubling down on digital helps you overcome the overload.
Will Your Banking AI Actually Work? Five Ways To Find Out
Is your bank considering implementing AI? Ask these five questions to ensure you safely leverage AI’s power without taking on its risk.
New Features Fuel an AI Customer Service Revolution
Glia Cortex has gotten some upgrades for customers, employees, and managers alike: See what new customer service AI features got revealed at Interact 2024.
Practical AI Customer Service Use Cases for Insurance Companies
Explore three customer service uses for AI within insurance, and how Glia is helping insurance companies drive real value from AI.
Streamlining Insurance Claims Communication with Unified Interaction Management
Discover how Unified Interaction Management streamlines insurance claims communication, enhancing customer satisfaction and operational efficiency across all channels.
Call Center Software: Expectations, Meet Reality
Should you be expecting more from your call center software? Here’s what most people want from their call center, and what they really end up getting.
Catch The Banking AI Wave Without Wiping Out
The wave of AI in Banking has been forming for some time now: How can you make sure you ride it towards progress without wiping out?