Real Users, Real Results: Here’s What They Say About Glia
Plenty of companies make big promises about their AI.
Ever wondered if you can trust them?
You’re not alone.
86% of buyers turn to peer review sites like G2 before making their decision. Because let’s be honest—it’s not easy to cut through the AI hype. Especially when you’re considering everything from your budget, customer experience, and integration capabilities to data security, regulatory compliance, and countless factors that affect ROI.
When you think you’ve found the right technology fit, you don’t want to be left crossing your fingers after signing on the dotted line. You want confidence. Confidence that implementation will be smooth, support will be quick, and that your vendor is dedicated to the success of your organization.
That’s why it takes more than just great tech to transform your customer experience and boost operational efficiency. You need a partner that truly understands your goals—and has a track record of delivering results.
Partnerships Built On Trust
There’s no room for error when you serve industries where trust is everything. Our clients trust us with their most important assets—their security, their compliance, and their customer relationships. It’s a responsibility we don’t take lightly.
While legacy CCaaS vendors treat customer support like a utility—transactional, reactive, and always with an extra bill attached—Glia takes a fundamentally different approach.
We have a deep understanding of the unique complexities of the industries we serve. From technology to partnerships, everything we create is built with those nuances in mind.
It all comes back to one fundamental truth: AI adoption requires more than just technology implementation. It demands a true partnership built on industry expertise and shared commitment to success.
That shared commitment is essential to delivering for clients like you—but don’t just take our word for it.
The G2 Summer Report Validates What Matters Most
The newly released G2 Summer Report confirms what our clients have already discovered: Glia’s game-changing tech is exceeded only by our exceptional partnership. Here’s what the data shows:
- Users rave about Glia’s digital-first approach, earning us High Performer 🏆status in 10 different Customer Self-Service, Call Center Infrastructure and Contact Center categories.
- Glia continues to dominate Live Chat and Co-Browsing, earning Grid Leader🏆 status across 3 categories.
- Users crowned Glia as Most Likely to Recommend 🏆compared to any other competitor’s products in 4 categories: CoBrowsing, Live Chat, Customer Self-Service, and Call Center Infrastructure.
- As for Customer Self-Service, users rated Glia highest for Best Support 🏆 and as Easiest to Do Business With 🏆 over any other vendor.
In addition to our 22 new badges 👀, our industry-leading Net Promoter Score of 73—compared to the average of 18—tells an important story. It’s not just about what we deliver, but how we deliver it. Our commitment to partnership means you’re never alone in your journey to transform your contact center with AI.
Here’s what our customers say about their experience with Glia:
Numbers and awards can’t tell the whole story, though. Here’s what our clients say about working with Glia.
⭐️⭐️⭐️⭐️⭐️ “We keep adding more and more features!”
“We started using Glia as a chat provider several years ago. Then we expanded by adding their Virtual Assistant both on our public facing site and our Online Banking & Mobile App. We’ve now just added their Voice solution to handle our IVR and entire Contact Center team. The functionality of everything is amazing. The support through the implementations of the different features was great. Our ongoing support has also been phenomenal!”
⭐️⭐️⭐️⭐️⭐️ “Glia: FI’s New Best Friend”
“We utilize Glia every day to chat with our clients. Our implementation was the fastest implementation for any banking project I have been a part of, and I have been in banking for almost 20 years. Our Glia partner is STILL available, and continues to support our strategy, as well as offers suggestions for process improvement.”
⭐️⭐️⭐️⭐️⭐️ “Elevate your call center experience with Glia!”
“One of the standout aspects of working with Glia is the exceptional support we receive. A special shout out to our Customer Success Manager John Chun, who has been an absolute rockstar. He’s always available, responsive, and goes the extra mile to ensure everything runs smoothly for us. Knowing we can count on that level of support really gives us peace of mind.”
⭐️⭐️⭐️⭐️⭐️ “Seamless Transition and Implementation”
“The Glia Team is what we enjoy most. They are incredibly knowledgeable, genuinely kind, and purposeful in their work. The software is clean, concise, and easy-to-use. The strategy is innovative and intentional. And it’s that combination that has set up for long-term success in engaging with our members through seamless communication!”
⭐️⭐️⭐️⭐️⭐️ “ChannelLess Architecture WILL Revolutionize Your DCS”
“My favorite thing about Glia is by far the partnership. Bringing Glia into our tech stack wasn’t just signing with another vendor, it’s as though we’ve met our CCaaS soulmate. Glia gets what we say when we talk about improving the member and employee experiences, takes our feedback to heart, and strives to make our CX dreams a reality. The only thing you’ll dislike surrounding your relationship with Glia, is yourself- for not having made the switch sooner.”
⭐️⭐️⭐️⭐️⭐️ “Glia has made engagements with our members and customers easier and effortless”
State of the art tech. Easy to use. Excellent R&D. Glia is always striving to enhance their already great platform and to expand their platform offerings. Response time for assistance is excellent. Our assigned CSM is a superstar. Everyone from every department over at Glia we have worked with has been great. I get to work with a lot of aspects of the platform and highly recommend Glia and keep recommending Glia to other Credit Unions when given the chance.
See the Glia Difference
Whether you’re a satisfied customer eager to share your Glia success story on G2, or you’re ready to discover how Glia can transform your customer experience, the next step is yours.
Want to read more Glia success stories—or share your own? Check out our G2 page right now.
Ready to see why G2 reviewers can’t stop raving about Glia? Request a demo and experience the Glia difference for yourself.
