86% of Buyers Trust Peer Reviews: Here’s What They Say About Glia
Ever wondered if you’re making the right choice when selecting enterprise technology? You’re not alone. 86% of buyers turn to peer review sites like G2 before making their decision. And when it comes to customer service technology, that decision has never been more critical.
Think of your current customer service infrastructure like a house built in different eras—a traditional phone system in one room, digital channels awkwardly added on like poorly planned extensions. Sound familiar? Most businesses today are struggling with exactly this challenge: disconnected systems creating fragmented customer experiences.
But there’s a better way—and the latest G2 Spring Report validates what 600+ financial institutions have already discovered. Glia is revolutionizing how organizations connect with their customers, and the results speak for themselves.
G2 Customers Rank Glia First
In the newly released G2 Spring 2025 Report, users gave Glia the highest marks of any competitor across multiple categories:
- Easiest to Use
Customers ranked CoBrowsing and Customer Self-Service as easier to use than any competitor’s products in similar categories. - Most Likely to Recommend Customers are more likely to recommend Co-Browsing, Live Chat, Customer Self-Service, and Call Center Infrastructure than any competitor’s products in similar categories.
- Best Support Customers who use CoBrowsing and Customer Self-Service say no one offers better support than Glia.
- Easiest to Do Business With Customers who use Customer Self-Service and Call Center Infrastructure say Glia is the easiest vendor to do business with.
The Glia Difference: Digital To The Core
What makes Glia stand out in a sea of traditional CCaaS (Contact Center as a Service) vendors? While others treat digital as an afterthought, we’ve built our platform with digital at the core.
Our approach is simple yet impactful: deliver rich, modern digital interactions alongside traditional voice channels, all in one seamless experience. No more cobbling together disconnected systems. No more forcing your customers to jump through hoops just to get help. After all, you’ve already invested a ton of time and resources in creating world-class digital properties. Now it’s time to ensure your digital support offers the same elevated experience.
G2 Recognition Extends Across Digital Categories
The G2 Spring Report further validates our digital-first approach, recognizing Glia as:
- A “Leader”
in both CoBrowsing and Live Chat categories - A “High Performer”
in Contact Center, Customer Self-Service, and Call Center Infrastructure categories
But don’t just take our word for it—here’s what our customers are saying:
“Glia provides an industry leading product suite and they are super easy to work with. They have a well developed integration process and make it easy on the client to launch. Their support is very responsive and knowledgeable. I can’t really come up with any negatives.”
Read the full review.
“Our support team with Glia is exactly what we needed for our unique setup. They were able to think from a creative perspective and problem solve with us. In addition, the usability of the system makes work for our frontline associates more streamlined and efficient.“
Read the full review.
“I’m not sure where to start. I have been in call centers for most of my professional life and no matter the type of organization, the tools have always been lacking. Glia is quite the opposite. From the tons and tons of features that make you and your team’s life easier to the small amount of training it takes to master the platform—I don’t think anyone will find complaints. Their customer support team responds faster than most other teams we lean on. The lift to implement is as seamless as you can think. I absolutely love Glia. I don’t think there is a thing I dislike about Glia. It integrates with almost any vendor you have and they have a 99.99% uptime.” Read the full review.
“Glia is an innovative company who is adding features and functions to support a full digital service/digital experience service model. From chat and audio/video, AI integrations in all digital channels (phone, chat, virtual assistant) to support our customers and empower agents to optimum efficiency and reliability in service. They also support multi-lingual chat and virtual assistants which supports our company’s strategic initiatives to support different communities. Implementing features are easy and do not require deep IT support—this is citizen level with high-tech impact! A whole division of our business runs on Glia, which has been revolutionary in our customer support model since 2020.”
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“Expecting to be long-time clients of Glia. Have always had a great experience working with various Glia team members. Everyone has been supportive and knowledgeable when we have questions.”
Read the full review.
What Will You Say About Working With Glia?
The writing is on the wall—or more specifically, in the G2 Spring Report. While traditional CCaaS vendors struggle to adapt to the digital age, Glia continues to set new standards in customer service technology.
Want to see firsthand why 600+ financial institutions trust Glia to improve the customer experience and drive business results? Schedule a demo today and discover how we can help you bridge the gap between traditional service and digital excellence.
