In 2021, Glia and Q2 announced an extension to our partnership, allowing Q2 to sell our Unified Interaction Management (UIM) platform as part of their strategic reseller partnership program. It was just one more step in the long history of our two organizations working together, giving their customers even easier access to our pre-integrated, proven solution that could easily slot into their online banking software for immediate results.
Just recently, yet another step has been taken in our partnership: We have recently reached 100 joint customers, cementing our partnership and demonstrating the value that our solutions can achieve when working together.
We wanted to take a moment to celebrate this amazing milestone, which wouldn’t be possible without such a great partner like Q2.
What Makes Q2 and Glia a Dream Team?
Q2, one of the leading providers of online banking software, gets customers connected to their banking information wherever they are, whenever they need it. Checking your account balance, doing transfers, and so much more is possible with Q2… but what about when you need to reach out for support? That’s when Glia steps in, ensuring that these customers won’t need to exit out of what they were doing and call a completely disconnected 1-800 number just to get some assistance.
Glia can embed directly within the Q2 experience, providing an easy way to get help in just about any channel you need with the click of a button. Customers can chat with a rep right in the online banking window, use voice or video for a clearer interaction, or even get a seamless transfer to a phone call without needing to get back in line or re-explain themselves. Glia takes that convenient, digital-first approach that Q2 provides to the banking experience and extends it to the customer service experience, providing the same top-notch experience every step of the way.
Q2 and Glia Success Stories
You don’t just have to take our word for it, however: There’s plenty of examples of Q2 and Glia customers that see some impressive results from combining the best of these two world-class platforms.
- Umpqua Bank, the largest bank headquartered in the Northwest US, wanted a way to enhance their digital customer experience and provide a solution for high call volumes that were leading to long wait times for their customers. After bringing in Glia to their Q2 platform, they saw a 90% decrease in average wait times, 24% lower handle times, and a 980% increase in digital account openings.
- Bank of Guam, an institution with over $2.6 Billion AUM, noticed a growing demand for online service over traditional banking channels and had a desire to upgrade their legacy call center tech with something more modern. Utilizing both Q2 and Glia, they were able to achieve results such as a 30-minute reduction in average wait times, 76% of chats being handled solely by an AI virtual agent, and a 56% increase in digital interactions.
More Successes to Come
This certainly isn’t the end of Glia and Q2 story: With Q2’s 20th anniversary happening this year, and our mutual passing of this momentous milestone, we all anticipate many more years of success to follow. We continue to strive towards our mutual goals of a seamless, efficient, and convenient customer experience and work hand-in-hand to deliver the best digital experiences to financial services customers.
In October, you’ll definitely be hearing more from our joint Q2 customers. Casey Reynders of Umpqua Bank and Amy Etheridge of Robins Financial Credit Union will take the stage as they share their experiences with Glia at Interact 2024, our premier in-person industry event in San Antonio, TX on October 27-30. Both financial institutions have seen great success when Q2 and Glia team up, and will be excited to share how you can take advantage of this perfect pair as well.
