Thursday, November 21, 2024
Home Authors Posts by Ryan Baillargeon

Ryan Baillargeon

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Practical AI Customer Service Use Cases for Insurance Companies
AI Bots

Practical AI Customer Service Use Cases for Insurance Companies

Ryan Baillargeon -
Streamlining Insurance Claims Communication with Unified Interaction Management
Insurance

Streamlining Insurance Claims Communication with Unified Interaction Management

Ryan Baillargeon -
AI Bots

What Data Are You Missing From Your Insurance Interactions?

Ryan Baillargeon -
Trends Shaping the Insurance Agent-Carrier Relationship
Insurance

Trends Shaping the Insurance Agent-Carrier Relationship

Ryan Baillargeon -
Research Finds Younger Insurance Agents Expect More Digital Channels
Insurance

Research Finds Younger Insurance Agents Expect More Digital Channels

Ryan Baillargeon -
SMS as Part of Insurance Companies’ Interaction Strategy
Customer Engagement

SMS as Part of Insurance Companies’ Interaction Strategy

Ryan Baillargeon -
Insurance Digital Self-Service Still Requires Human Support
Digital Customer Service

Insurance Digital Self-Service Still Requires Human Support 

Ryan Baillargeon -
Optimizing the Online Sales Experience to Boost Conversions
Customer Experience

Optimizing the Online Sales Experience to Boost Conversions

Ryan Baillargeon -
An insurance contact center representative stands on the left of the image offering assistance with an auto insurance claim form while an insurance customer sits with her laptop open on the right of the image.
Contact Center

Deriving Value from the Insurance Contact Center

Ryan Baillargeon -
Why Creating an "Amazon-like Experience” May Not be Right for Insurance
Customer Experience

Why Creating an “Amazon-like Experience” May Not be Right for Insurance

Ryan Baillargeon -
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