Mike Grimm, Author at Glia Blog | Digital Customer Service Explained - Page 2 of 2

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3 Epic CX Fails

Customer Experience

3 Epic CX Fails and What We Learned From Them

Mike Grimm - April 14, 2016

Customer Journey Mapping

Customer Experience

Getting the Most Out of Customer Journey Mapping

Mike Grimm - March 17, 2016

Omnishopper

Customer Experience

Optimizing Customer Experience for the Omnishopper

Mike Grimm - February 22, 2016

Retain Customers

Customer Experience

5 Ways to Retain Your Customers through Brand Loyalty

Mike Grimm - January 18, 2016

eComm Customer Acquisitoin

Customer Engagement

Ecommerce Customer Acquisition: Turning Old into New

Mike Grimm - December 10, 2015

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