Mike Grimm, Author at Glia Blog | Digital Customer Service Explained

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personalization

Customer Experience

The Importance of Personalization in Business

Mike Grimm - July 12, 2018

negative customer experience

Customer Engagement

Why Your CX Strategy Is Failing

Mike Grimm - May 8, 2018

csat

AI Bots

Social Media and the Customer Experience

Mike Grimm - April 24, 2018

digital customer engagement platform

Customer Engagement

Benefits of Omnichannel Customer Engagement

Mike Grimm - April 11, 2018

customer reviews

Customer Engagement

From Surveys To Stories

Mike Grimm - March 22, 2018

cx myths

Customer Experience

CX Myths- Derailed

Mike Grimm - March 20, 2018

customer service reps

Customer Engagement

Customer Service Is Everywhere

Mike Grimm - February 20, 2018

customer satisfaction

Customer Engagement

Is Customer Experience The Driving Force For Your Company’s Success?

Mike Grimm - February 6, 2018

negative customer experience

Customer Engagement

Why Negative Feedback Is Better Than No Feedback

Mike Grimm - January 18, 2018

How Credit Unions Can Bridge the Technology Gap

Member Service

How Credit Unions Can Bridge the Technology Gap

Mike Grimm - May 17, 2016

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