Jeffrey Mack, Author at Glia Blog | Digital Customer Service Explained - Page 5 of 6

Home Authors Posts by Jeffrey Mack

52 POSTS 0 COMMENTS

Uphill Battle

Customer Experience

Uphill Battle? How Ecommerce Should Conquer Customer Loss Aversion

Jeffrey Mack - January 21, 2016

3 Ways to Keep Insurance

Customer Experience

3 Ways to Keep Insurance on Your Client’s Radar (Without Getting...

Jeffrey Mack - January 14, 2016

Minimize Chat

Customer Experience

How To Minimize Chat Interruptions In The Workplace

Jeffrey Mack - October 14, 2015

Mayday

Customer Experience

How Mayday Is Changing Tech Support and Customer Service

Jeffrey Mack - July 21, 2015

Omnichannel

Customer Experience

Digital-First Strategy

Jeffrey Mack - July 13, 2015

Real-time Lead Response

Customer Engagement

Real-Time Lead Response

Jeffrey Mack - June 23, 2015

Skype

Technology

Skype Will Die Sooner Than You Think

Jeffrey Mack - June 8, 2015

Off-shore vs Outsource

Customer Experience

Offshore vs. Outsource: Pros, Cons, and Tips

Jeffrey Mack - May 4, 2015

How May I Help You

Customer Engagement

Getting Away from: “How May I Help You?”

Jeffrey Mack - April 21, 2015

Facebook Advertising

Marketing

Facebook Advertising for your BDC

Jeffrey Mack - April 7, 2015

1...456 Page 5 of 6