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Glia Blog | Digital Customer Service Explained
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Imagine a World of ZERO Customer Service Phone Calls

May 20, 2022

Maintaining Human Connections in a Digital-First World

May 13, 2022

Improve Employee Experience to Reverse the Great Resignation

April 8, 2022

Why Do Customers Love DCS So Much?

February 11, 2022

Putting the Us in Customer

February 4, 2022

“Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021

January 14, 2022

2021: Prioritizing Customer and Rep Experience

December 28, 2021

How to Reinvent Customer Service–OnScreen

December 10, 2021
Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.

“Phone” and “Voice” Aren’t The Same Thing

Customer Experience September 8, 2021
New book now available: Digital Customer Service: Transforming Customer Experience for an On-Screen World

Meeting Your Customers Where They Are

Customer Experience August 31, 2021
Now It's Our Turn: Signed Digital Customer Service Book

Now It’s Our Turn

Customer Experience August 27, 2021
Cardholder experience is a powerful driver for financial institutions seeking to push their credit cards “top of wallet” and “top of service,”

Cardholder Experience is a Powerful Driver to Push Credit Cards “Top...

Customer Experience August 13, 2021
Replace Your Phone Number: Prioritize Digital Customer Service for a Better Experience

Time to Replace Your Corporate Phone Number for a Digital-First Strategy

Customer Experience July 30, 2021
As you chart your customer journey, is the road smooth or filled with gaps?

Is Your Customer Journey Fragmented or Seamless?

Customer Experience June 25, 2021
Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.

A Tale of Two CXs

Customer Experience June 18, 2021
Turn your SMS messages into conversations with customers.

Better Serve Customers with Conversational SMS

Customer Experience May 28, 2021
Tips & tricks for operators to make the most of video chat.

Making the Most of Video Chat

Customer Experience April 2, 2021
Make-the-Most-of-SMS-Texts-

Personalize the Conversation: Making the Most of SMS Marketing

Customer Experience March 19, 2021
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