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Glia CEO Dan Michaeli recounts a “light bulb” moment he had during the early launch phase of the Digital Customer Service (DCS) platform.

“Phone” and “Voice” Aren’t The Same Thing

Customer Experience
New book now available: Digital Customer Service: Transforming Customer Experience for an On-Screen World

Meeting Your Customers Where They Are

Customer Experience
Now It's Our Turn: Signed Digital Customer Service Book

Now It’s Our Turn

Customer Experience
Cardholder experience is a powerful driver for financial institutions seeking to push their credit cards “top of wallet” and “top of service,”

Cardholder Experience is a Powerful Driver to Push Credit Cards “Top...

Customer Experience
Replace Your Phone Number: Prioritize Digital Customer Service for a Better Experience

Time to Replace Your Corporate Phone Number for a Digital-First Strategy

Customer Experience
As you chart your customer journey, is the road smooth or filled with gaps?

Is Your Customer Journey Fragmented or Seamless?

Customer Experience
Is your customer experience consistent on and offline? Deliver a digital-first experience to meet customers where they are: On Screen.

A Tale of Two CXs

Customer Experience
Turn your SMS messages into conversations with customers.

Better Serve Customers with Conversational SMS

Customer Experience
Tips & tricks for operators to make the most of video chat.

Making the Most of Video Chat

Customer Experience
Make-the-Most-of-SMS-Texts-

Personalize the Conversation: Making the Most of SMS Marketing

Customer Experience
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