Customer Experience, or CX, is the collection of interactions between a business and its customers. The customers’ perceptions of this experience and the resulting feelings about the company dictate brand value and are measured with metrics such as NPS. Brand value ultimately determines the company’s future and longevity. As such, understanding your personal approach to CX is critical.
To evaluate your own CX approach, consider discovering your CX personality. While no one personality type is better than the other, each one comes with it’s own strengths and weaknesses. By taking this quiz, you can identify the strengths that drive your growth and zoom in on the weaknesses that could use some work. Fix up those vulnerabilities, and you’ll be on your way to providing the ideal customer experience in no time.
Are you the Orderly CX?
Taking the Orderly approach to CX means you take a sense of stability and safety to any situation. Your customers enter and engagement feeling secure in their choice of guide and highly appreciate your willingness to work hard and take on even the most difficult tasks to provide a high quality customer experience. Your confidence in your methods and rules proves to be an assuring force for your customers and teammates.
- Easily fosters stability and security in an interaction
- Hard working and precise
- Steps up in the face of difficult tasks
- Creates a sense of order and discipline
- Upholds traditional values and goals
- Can be a stickler to the Rules
- Can be inflexible in the face of new ideas
- Can be infallible faith in a hierarchy
- Can have difficulty adjusting in fluid or unpredictable situations
In order to provide the best possible CX, one of the most important ingredients is being able to personalize to your customer’s unique needs. Instead of fitting each customer into a mental mould and categorizing symptoms, it is sometimes important to explore different way to solve a problem. This makes it easier to connect with a customer on an emotional level and make them feel more involved in the shopping process.
What is Your CX Personality?