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What If You Had a “Do-Over?”

It’s Never Too Early For More Efficient Customer Service

Gauging Customer Centricity

What If You Could Get Every Interaction “Right?”

Deriving Value from the Insurance Contact Center

Customer Service Staffing Takes More Than Luck

A Perfect Match: How Glia Call Center Creates a Customer Service Power Couple

Contact Centers Need to Consider Consolidated Digital Solutions

What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi -
Property & Casualty Insurers differentiate themselves in the market place with digital customer service.
Contact Center

Guiding Insurance Customers to Success On Screen

Jill Majors -
Digital Routing
Contact Center

Digital Routing

Justin DiPietro -
Contact Center Organization
Contact Center

Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity...

Steven Kaish -
Glia + Infosys
Contact Center

Glia and Infosys Partner to Enhance Digital Customer Service for Businesses...

Kevin Simms -
How to Manage a Virtual Bot Agent
Contact Center

How to Manage a Virtual Agent – Fate of the Bots...

Steven Kaish -
contact center chat software
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center technology
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
contact center of the future
Contact Center

The Times They Are a-Changing: Talent in the Contact Center Part...

Steven Kaish -
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