Benefits of Omnichannel Customer Engagement

Omnichannel Customer Engagement revolves around the ability to deliver a consistent experience across all of a company’s channels. Whether a customer uses live chat, a call center, or speaks directly with a representative face-to-face, customers expect the quality of the interaction to be seamless regardless of the channel. A company’s strategy for OCE is important. … Continue reading Benefits of Omnichannel Customer Engagement

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